Making Employee Surveys Effective

Here are seven principles that define an effective survey process:

  1. Your employees should be aware of the rationale for the survey and why their input matters. With support from all departments, you must establish the expectation of 100% participation.
  2. Your organization’s leadership must be committed to and accountable for effectively dealing with issues of importance discovered in the survey process.
  3. Responding to the survey must be convenient for employees.
  4. The process must be relatively non-intrusive of employees, i.e., short.
  5. The process must produce easily understood, actionable information so that the organization knows what to do next.
  6. At the end of the survey process, thank employees for participating, provide a synopsis of results, and explain the next steps. Otherwise, they won’t respond again.
  7. The process should be viewed as a continuing conversation between leadership and employees and consistently administered regularly. 
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Jim Finley

Jim Finley, the founder of JFA Consulting, works with companies in performance management, change management, and employee and customer advocacy. He brings over twenty years of experience with AT&T and Southwestern Bell, including bringing cultural change to the southern region of AT&T Operator Services.

Please contact me with more information about JFA Resources!

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