About Us

We are a Dallas-based organization development consulting firm in our 4th decade of operation. Our client base is diverse, comprising operations of all sizes from many industry sectors, including telecommunications, call center, technology applications, and financial services.

Meet Our Executive Team

Jim Finley

President & CEO
Jim founded JFA Consulting in 1988. He works with companies in the areas of performance management, change management, employee and customer advocacy, and has served as a featured speaker for such groups as the American Marketing Association and American Society for Quality Control.

He brings to our clients over twenty years of corporate experience with AT&T and Southwestern Bell in the areas of field operations management, human resources management, and organizational development. During the breakup of the Bell System, he was responsible for managing the cultural change of the southern region of AT&T Operator Services.

He is a distinguished and proud graduate of Texas A&M University, and earned an MBA from Southern Methodist University.

Jim is married and loves spending time with his daughters and three grandchildren. He enjoys all music, and is especially passionate about church music. Recreationally, Jim is attracted to all games, especially bridge.


Lindsay Mangum

Senior Program Manager
Lindsay has been with JFA since 2008 and is responsible for the day-to-day execution of active programs. She manages and facilitates communications and action between JFA's clients and our staff of consultants, coaches, analysts, and programmers. She also manages all vendor relations on behalf of our clients.

She earned a Bachelor's degree in Business Administration and Marketing from Trinity University.

Lindsay is married and has three children. She enjoys pickleball, reading aloud to her kids, and volunteering at church.


Roger A Revell

Senior Consultant
Roger has worked with JFA since 2015. As a senior consultant, he brings clarity to clients around issues of leadership, organizational change, performance management, and planning.

He has been a consultant, trainer, author, and trusted advisor for over 30 years. After twenty-five years as president of REVELL, INC., he closed the company in 2014 to pursue other interests. As a leader/manager, he was responsible for the work of over four hundred people. In recent years, working with CEOs, he's done extensive projects regarding mergers, acquisitions, divestitures, and the creation of strategic partnerships. Clients have commented on his expertise in working with change, conflict, and executive development.

He has a master of business administration (MBA) and has been a Fortune 500 company senior officer.

Roger and his wife Kathy have two grown children and four grandchildren. They enjoy traveling and spending time with their golden retriever, Bridget.


Norman Bendiksen

Project Leader
Norman has been with JFA since 1990 as a project leader. He is responsible for maintaining and integrating the system software/hardware necessary to support the various JFA projects.

Norman received a BS in Mathematics from the University of Houston and an MBA from Southern Methodist University with an emphasis on Organizational Behavior. Norman also served in the Army Special Forces in Vietnam.

Norman is married with two sons and six grandchildren. He's been an avid jogger for more years than he wants to mention.


Pam Henry

Client Services
Pam has been with JFA since 1994. She is responsible for and maintains various projects including survey calls for clients, and quality assurance reports.

She earned a Bachelor's degree in Political Science from Rollins College and a Master's degree in Education from Michigan State University.


Jan Bendiksen

Client Services
Jan has been with JFA since 1991. She is responsible for and maintains various JFA projects including survey calls for clients, the TDF Inventory, quality and assurance of reports, and administrative activities.

She grew up in Dallas and attended both the University of Houston and Southern Methodist University.

Jan is married with two sons and six grandchildren. She is involved in church activities, enjoys nature, and most of all, her grandkids.