Jim Finley

Jim Finley, the founder of JFA Consulting, works with companies in performance management, change management, and employee and customer advocacy. He brings over twenty years of experience with AT&T and Southwestern Bell, including bringing cultural change to the southern region of AT&T Operator Services.

Performance Management Design and Implementation

Performance Management Design and Implementation Principles: The overarching principle is one of supervisory attitude and accountability. The entire organization must understand that employees have a strong desire to be, and feel, successful in their work. It is the job of the manager or supervisor to help each of their employees get there by taking responsibility […]

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The Importance of Employee Engagement

Employee Engagement, Definition and Business Impacts Definition: Employee Engagement is a measure of employees’ behavioral, emotional, and cognitive involvement with their organization. It is not the same as employee satisfaction, which measures workplace elements that may or may not impact engagement. Employee Engagement is a positive attitude held by employees toward their organization and its

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Making Employee Surveys Effective

Here are seven principles that define an effective survey process: Your employees should be aware of the rationale for the survey and why their input matters. With support from all departments, you must establish the expectation of 100% participation. Your organization’s leadership must be committed to and accountable for effectively dealing with issues of importance

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